SATISFACTION SURVEY AMONG DEPARTMENTAL BOARDS IN BOLIGGÅRDEN
ABOUT THE PROJECT
Konradi - life in and between the houses conducts a satisfaction survey with the departmental boards in Boliggården in Helsingør starting in autumn 2020. Boliggården consists of approx. 6,000 tenancies with the associated 44 departmental boards. The user-related experiences of the departmental boards are collected through a survey design which uses a combination of questionnaire surveys and focus group interviews.
The satisfaction survey is part of Boliggården's ambition to improve the service and minimize the distance between the resident-democracy and the housing organisation. On the basis of the survey results, the housing estate wishes to draw up an action plan with the aim of strengthening the service and the future cooperation with the departmental boards. The knowledge gathered will be turned into a new practice in the housing estate.
RESULTS
· Report on the department boards' satisfaction (spring 2021). Primarily for internal use in Boliggården.
FACTS
Task: Satisfaction survey among the departmental boards in Boliggården
Project owner: Boliggården
Financed by: Boliggården
Period: September 2020 - June 2021
Role: External evaluator